THE WANDER PILLOW
Elevate Travel Comfort with Secure Online Transactions
FAQ
I JUST ORDER, NOW WHAT?
Your Wander Pillow will arrive between 5-7 days, once you place your order, you will receive an email with the status on your delivery.
SHIPPING PRICES
Shipping for orders over $90.00 are FREE. For orders below $90.00 the shipping cost will be calculated at checkout
REFUND/RETURN POLICY
For items not worn, unwashed and tags in the product, we will fully refund you once we get the item before 30 days from your purchase.
The Wander Pillow™
Warranty
The Wander Pillow™ has a 1-year limited warranty that covers any manufacturing and workmanship defects, including holes, rips, tears, damaged toggles, or zippers, and other manufacturing defects outside normal wear and tear.
The coverage of this warranty does not include comfort preference or damage occurring after the first year or as a result of normal wear and tear.
If you believe you’re experiencing a defect in your pillow covered under its warranty, please email us at info@thewanderpillow.com with photos of the issue and the product tag. We can then determine how best to help.
PRIVACY POLICY
At the Wander Pillow, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.thewanderpillow.com/ or purchase our products.
1. Information We Collect
We collect the following types of information:
Personal Information
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Contact Details: Your name, email address, mailing address, and phone number.
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Payment Information: Credit card numbers, billing information, and other payment-related details.
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Account Information: If you create an account, we collect your username, password, and any preferences you set.
Usage Information
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Device and Browser Information: IP address, browser type, device type, and operating system.
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Usage Data: Information about how you interact with our website, products, or services (such as browsing history, items added to cart, etc.).
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience and analyze how you use our website. Cookies allow us to remember your preferences and help us offer personalized content.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Process Transactions: To complete your purchase, process payments, and deliver the products you order.
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To Improve Our Website: To understand how users interact with our site and improve the user experience.
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To Communicate with You: To send you order confirmations, updates, and other transactional messages, as well as marketing and promotional emails (if you’ve opted in).
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Customer Support: To respond to your inquiries and provide customer support.
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Marketing: To send newsletters, promotions, and offers, but you can opt out at any time.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These providers are contractually obligated to protect your information.
We may also disclose your information if required by law, or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on where you reside, you may have the following rights concerning your personal data:
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Access: You can request access to the personal data we hold about you.
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Correction: You can request to correct or update any inaccurate or incomplete personal data.
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Deletion: You can request that we delete your personal data, subject to legal obligations.
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Opt-Out: You can opt out of receiving marketing communications from us at any time.
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Data Portability: You can request a copy of your personal data in a structured, commonly used format for transfer to another company.
To exercise any of these rights, please contact us at [Insert Contact Email].
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.
7. Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
The Wander Pillow
El Paso, TX
info@thewanderpillow.com